Request a refund for a cancelled or delayed flight
If your flight was cancelled, heavily delayed, or you need to cancel a ticket, EasyVola prepares and follows the refund request with the airline or the agency that sold the ticket. We tell you first what you can realistically expect.
Add this service to my flightWhat we do for you
- We check your fare rules and what the law gives you.
- We file the request with the airline or the agency, with the supporting documents.
- We follow up until you get an answer.
How it works
- You chooseEnter your booking, your passengers and the services you want. Five minutes is enough.
- You pay for the packStart, Business or VIP: the service fee gets your request moving.
- You receive the quoteWe check availability and prices with the airline, then send you the total and a payment link.
- We book everythingOnce you pay, the services are added to your ticket and you receive the confirmation.
What it costs
The service fee depends on the pack: Start at 19 € (1 service, up to 2 PNRs, reply within 24 h), Business at 39 € (2 services, up to 4 PNRs, within 12 h) or VIP at 69 € (3 services and 6 PNRs included, then €15 per extra service or PNR, within 4 h). The number of passengers does not change the price. The price of the services themselves is shown in the quote and paid after you agree.
The price of the services (bag, seat, insurance…) is not included: it appears in the quote you will receive, and you only pay it once you have accepted.
Frequently asked questions
Which refund am I entitled to when a flight is cancelled?
When the airline cancels, you can choose between a refund of the unused ticket and another flight. On flights covered by European or UK rules, compensation may also be due, depending on the notice given and the cause.
I booked through an online travel agency. Can you still help?
Yes. We only need your booking reference (PNR) and the passenger name as it appears on the ticket. Whether you bought from the airline, a comparison site or an agency, we handle the request.
When do I pay for the services?
Only after you have received and accepted the quote. We send you a payment link or an invoice, and we book as soon as payment arrives.
What if the service I want is not available?
We tell you in the quote and suggest the closest alternative. You are free to accept it or not.
Other services
Extra baggageCabin or hold, at pre-airport prices.
Seat selectionWindow, aisle, extra legroom, sitting together.
Priority boardingBoard first, cabin bag guaranteed.
Travel insuranceCancellation, baggage, medical costs.
Special assistanceWheelchair, escort, medical equipment.
Pet on boardRegister your pet for the cabin or the hold.
In-flight mealPre-order a meal that suits your diet.
Sports equipmentBike, golf, skis, diving, fishing…
Musical instrumentIn the cabin on a seat, or in the hold.
Business loungeWait for your flight in peace at the airport.