Who is responsible
EasyVola, 10 Westfield Ave, London E20 1NW, United Kingdom, is the controller of your data. Contact: contact@easyvola.com.
Data we collect
Account data: name, email, phone, password (stored in hashed form).
Request data: booking reference, airline, dates, passenger names, services requested and your messages.
Profile data and documents you choose to provide, such as a passport copy, when a request requires them.
Payment data: card payments are processed by Stripe and PayPal. We never see or store your card number; we only receive the confirmation and the amount.
Why we use it
To handle your requests and bookings with the airlines (performance of the contract), to answer you, to keep accounting records (legal obligation) and to protect the site against fraud (legitimate interest). We do not sell your data and we do not use it for advertising.
Who receives it
The airlines and providers concerned by your request, our payment providers (Stripe, PayPal), our hosting provider and the provider of the chat and call assistant on the site. Some of them may be located outside the United Kingdom and the European Union; in that case transfers are covered by the safeguards required by law.
How long we keep it
For as long as your account is open and your requests need it, then for the period required by our legal obligations. You can ask us at any time to delete your account and your documents.
Cookies
The site uses one session cookie to keep you signed in and the local storage of your browser to remember your language, your currency and an unfinished request. We use no advertising cookies. Fonts are loaded from Google Fonts.
Your rights
You can access, correct, delete or receive your data, and object to or restrict its use, by writing to contact@easyvola.com. You may also lodge a complaint with the Information Commissioner's Office (ico.org.uk) or the data-protection authority of your country.