1. The service
EasyVola ("we") is an intermediary that requests and books extra services from airlines and other providers on behalf of travellers who already hold a ticket. We are not an airline and we do not sell flights.
By placing a request you confirm that you accept these terms and that you are authorised to act for every passenger named in the request.
2. Service fee
Each request requires the payment of a service fee (Start, Business or VIP pack), charged when the request is placed. It pays for the work of our team: checking your booking, searching availability and prices, and making the reservation. One pack covers the whole request, whatever the number of passengers, within the number of services and booking references (PNR) it includes; extra services and PNRs are charged on the VIP pack as shown when you order.
The service fee is separate from the price of the services themselves.
3. Quotes and payment of services
After studying your request we send you a quote showing the price of each service. You pay it only if you accept it. We book once payment has been received.
Prices are set by the airline or the provider and may change until the booking is made. If a price changes before we can book, we ask for your agreement again.
4. Your obligations
You must give accurate information: booking reference, passenger names exactly as on the ticket, dates and contact details. We cannot be held responsible for the consequences of incorrect information.
5. Availability
Services depend on the airline, the flight and the fare. We do not guarantee that a service is available. If it is not, we tell you and suggest the closest alternative, which you are free to refuse.
6. Cancellation and refunds
Cancellations and refunds are governed by our cancellation and refund policy, which forms part of these terms.
7. Liability
The services added to your booking are provided by the airline or the provider, under their own conditions. We are not responsible for flight changes, cancellations, delays or decisions taken by the airline.
To the extent permitted by law, our liability is limited to the amounts you paid us for the request concerned. Nothing in these terms limits the rights you have as a consumer under the law.
8. Personal data
We process your data as described in our privacy policy.
9. Applicable law
These terms are governed by the law of England and Wales. If you are a consumer, you also keep the protection of the mandatory rules of the country where you live.
10. Contact
EasyVola, 10 Westfield Ave, London E20 1NW, United Kingdom. Email: contact@easyvola.com.